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General
Why hire an admissions consultant?
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Admissions today is more complex and competitive than ever before. AcceptU counselors are all former college admissions officers – who have evaluated and made decisions on thousands of applications – putting them in the unique position of providing highly personalized, strategic guidance that will enable you to stand out and significantly improve your likelihood of admission.

What makes AcceptU different?
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Just ask our thousands of past clients. AcceptU is the #1 rated admissions consulting firm, with more 5-star verified reviews than any other provider. We pioneered virtual admissions counseling more than a decade ago and our team is composed entirely of former college admissions officers with experience at the most selective universities in the U.S.

What are the advantages of starting early?
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Applicants who start early have the greatest chance of being admitted, as our counselors can provide strategic guidance that enables them to make informed decisions about the ways that they can best prepare themselves for the process. Doing so ensures that our clients are able to stand out and put their best foot forward in their applications.

How do you measure success?
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We measure success in two ways. We ask all of our clients to rank their school lists and then track the outcome. We have found that, consistently, about 90% of our clients are admitted to at least one of their top three choices – and, on average, our clients are four times more likely to be admitted to highly selective schools with our support versus applying on their own.

Can you guarantee admission?
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Because of the highly competitive nature of admissions – as well as the ethical guidelines outlined by the national associations governing undergraduate and graduate admissions counseling – we cannot guarantee admission to any college or university. However, 90% of our clients are consistently admitted to at least one of their top three choices.

Do you offer standardized test preparation?
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AcceptU specializes exclusively in admissions counseling and does not offer standardized test preparation and/or academic tutoring. We do, however, engage with trusted tutoring partners and are always happy to make introductions for our clients, when appropriate. Like AcceptU, our tutoring partners provide standardized testing and academic support virtually.

Counselors
What are the qualifications of your counselors?
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All AcceptU counselors have extensive prior admissions experience – reading, evaluating and making decisions on applicants at top 40 colleges, universities and graduate programs. Nearly all counselors have been referred to AcceptU by current counselors and we methodically evaluate, interview and vet all candidates. We hire fewer than 1% of applicants.

How are your counselors trained?
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Counselors undergo extensive one-on-one training in addition to attending regular professional development workshops. Additionally, most counselors hold membership(s) in national admissions counseling organizations and frequently visit college and university campuses to remain closely connected to the latest trends and best practices in admissions.

How will I be matched with a counselor?
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The virtual nature of AcceptU’s support enables us to connect you with the most qualified former admissions officer on our team, regardless of location. We take several factors into consideration when recommending specific counselors, including intended academic area(s) of interest, potential schools of interest, counseling style/personality and availability.

Can we change our counselor?
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AcceptU has an excellent track record of matching clients and counselors. But, we do not always get it right! Because of our robust team of counselors, we can accommodate any request for a counselor change. Before switching counselors, we work with the client to ascertain additional preferences to ensure the new counselor is the perfect match. 

Do you have references available?
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AcceptU’s past clients serve as a terrific reference! AcceptU is the #1 rated admissions consulting firm, with more 5-star verified reviews than any other provider. We recommend reading through our reviews to hear from our past clients. AcceptU also has a recorded panel discussion with past clients as well as past client video testimonials.

In what ways do your counselors collaborate?
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AcceptU counselors are in constant communication behind the scenes. All counselors and staff are connected internally on Slack. Additionally, counselors attend professional development seminars and conferences as well as report in small teams to discuss the latest admissions best practices and trends. Counselors also often rely on each other for second opinions.

Counseling Logistics
How does counseling work?
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All counseling is one-on-one and 100% virtual. We meet on any platform you prefer – phone, GoogleMeet, Zoom, FaceTime, WhatsApp or WeChat. Counselors are responsible for driving the process, letting you know what you need to work on and when. Counselors are also available “on-demand” and appointments can be booked directly on their calendars. 

When are counselors available?
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Counselors indicate their availability to clients at the onset of their working relationship. Typically, counselors will meet on weekdays or weeknights, depending on clients’ schedules. Counselors will also make themselves available over weekends when necessary. Counselors provide a scheduling calendar to their clients to facilitate setting up appointments.

What topics do you cover?
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The short answer: anything and everything related to the planning and applying stages of the admissions process. Early on, we focus on profile building activities to enhance a client’s background. We then cover all topics associated with the application process – from the school list to the essays. A detailed scope of service can be found by clicking Programs above.

How frequently will we meet?
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For clients one or more years out from the application process, meetings typically occur every 3 – 4 weeks, however, additional meetings will be required to cover special topics throughout the year. For clients who have moved to the application phase, meetings will be much more frequent – sometimes as often as several per week – to ensure timely application completion.

Do you have project management tools?
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With so many moving parts in today’s admissions process, it is critical to stay organized. As such, we utilize tailored project management tools to: track client progress; maintain and update client records – such as transcripts and extracurricular activities; search for and determine universities to apply to; exchange messages; and track essays and essay editing.

How quickly do you edit essays?
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Counselors edit essays within five days, although they make every effort to turn around edits and feedback in a shorter period of time. The essay writing process can take a fair amount of time! There is typically a brainstorming session or two, followed by a first draft with detailed comments. Thereafter, the editing process is iterative until the essay is polished and finalized.

Counseling
What types of universities does AcceptU help with?
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We have worked with thousands of clients through the process, all with the same goal in mind: gaining admission to the best fit school for them. For some clients, best fit means Ivy and Ivy peer institutions, while other families target liberal arts colleges, larger public universities, other private institutions, regional schools and universities outside of the U.S.

How many meetings are included?
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Our comprehensive counseling programs are unlimited and all-inclusive. You will have as much support as you need. For clients one or more years out from the application process, meetings typically occur every few weeks; in the application phase, meetings will be much more frequent – sometimes as often as several per week – to ensure timely application completion.

Do you also meet with parents?
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Certainly. Your AcceptU counselor will be a trusted resource to both you and your child. Some parents attend every meeting, others attend a few and ask to be copied on follow-up emails and/or receive meeting summaries, and some truly take a full step back from the process. Regardless of preference, parents can always set up separate meetings with their counselor.

What is the difference between the Elite, Senior or Standard counselors?
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AcceptU counselors are categorized into three tiers (Standard, Senior and Elite) based on several factors, including their admissions experience (which universities they have previously worked at – and for how long), as well as their college counseling experience at AcceptU, including their past results as well as client ratings/reviews.

Should we go with an Elite, Senior or Standard counselor?
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Depending on the intended academic area(s) of interest, if known, as well as potential types of target universities, we can recommend a counselor tier. Typically, clients targeting highly selective universities work with an Elite or Senior counselor. That said, AcceptU holds all counselors to the highest standards, guaranteeing you will have a trusted expert on your side.

What’s the difference between Planning & Applying and Applying?
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The Planning & Applying program is appropriate for families in grades 9 or 10, and includes both extensive early planning as well as full subsequent support through the applying stages of the application process. The Applying program, for families in grades 11 or 12, focuses primarily on supporting clients through the more formal steps of the application process.

Enrollment
Who do I speak with to learn more?
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Please schedule an introductory call with an AcceptU advisor for college admissions counseling here. During your call, we will learn more about your needs as well as educational goals and discuss how AcceptU can support you in the process. You may also contact us by phone, email or by our contact form to schedule your introductory call.

What is the process to enroll?
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After your introductory call, an AcceptU advisor will follow up with additional information on a recommended counseling program and counselor. We will be happy to subsequently answer any additional questions you may have. When you are ready to get started, your AcceptU advisor can set up a brief follow-up call to walk you through the next steps for enrollment. 

How is payment made?
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To secure a spot with your counselor and get enrolled in an AcceptU program, we collect a deposit by phone. We accept all major credit cards. Thirty days later, the balance of your payment can be made in full or you can elect for an interest-free payment plan. Payment is made by ACH/eCheck. We also can accept payment by bank/wire transfer.

Can I speak with my counselor first?
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It can be logistically challenging to arrange for introductory calls with prospective clients as doing so would negatively impact our counselors’ ability to service their current clients. With that said, if you are interested in speaking with a recommended counselor, please discuss the possibility with your AcceptU advisor and we will do our best to accommodate.

How quickly can we get started?
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Once you have made your deposit payment, you will begin AcceptU’s onboarding process – which includes having you complete a new client questionnaire and sending us any academic records. Your onboarding should not take more than an hour or two and you should expect to hear from your counselor within one business day of completion to schedule your first meeting.

What is your refund policy?
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AcceptU counseling program sales are final and non-refundable. While we do not offer refunds, our focus is on your complete satisfaction. In the rare case that your counselor is not the right fit, we can accommodate any request for a counselor change. Other questions or concerns can be addressed and/or remedied by contacting your dedicated client relations associate.