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FAQ

Program Logistics

Support is provided by telephone, video (Skype, FaceTime, WeChat, Google Hangout) and email.

Expert availability varies – but most are available between 9 am and 9 pm ET, Monday through Friday. Our experts also have some availability on weekends.

You can schedule your support through the link provided by your counselor or by contacting your counselor directly.

Essays will be returned to you within five days. Almost always the essay turnaround time is faster – on the order of one to three days – but during very busy times of year, including September through November, the turnaround may be longer. It is always best to start early so that your essays are drafted far ahead of deadlines.